Cancellation Policy

Cancellation policy

Listed below is a breakdown of our cancellation policy:

–       Cancellation 48 hours in advance of the load-in date will not result in any charges or fees.

–       Cancellation 24 hours in advance of the load-in date– Client will be responsible for 25% of the quoted rental amount to cover preparation costs.

–       Cancellation the night before the load-in date- Client will be responsible for 50% of the quoted rental amount to cover preparation, labor and crew costs.

–       Cancellation the day of the load-in date (whether we’re on location with the gear or not)- Client will be responsible for 100% of the quoted rental amount to cover preparation, labor, crew & delivery costs.

If you are hosting an event outdoors, please provide a rain date when arranging your rental.  Events that need to be cancelled due to weather without a scheduled rain date will incur the same fees described above.